Common questions

Yes. Your account and the paying number do not have to match. A relative can settle all or part of your invoice, and each payment is tracked to the number it came from.

We reconfirm the price at booking. If it moved, you either pay the small difference or take a full refund. It is your choice, with a clear countdown.

Automatically. Each payment goes back to the exact MoMo number it came from, with no forms and no waiting on us to remember.

We re-check the fare and, if it still holds, issue your ticket. If not, you are refunded in full. You are never left paid but unticketed.

Yes, and it takes one step. Give a WhatsApp number or an email address, then confirm the one-time code we send. There is no password to choose or to forget.

The name, number, nationality, date of birth and expiry date, exactly as printed. Scanning the passport page fills them in, because a name that differs from the passport is a ticket the airline will refuse.

On WhatsApp and by email as soon as the airline issues it, usually within minutes of your invoice being settled in full.

You can cancel a booking yourself, from the booking page, up to 24 hours before your first flight. Everything you paid goes back to the numbers it came from, our fee included. Inside 24 hours, or to change a booking rather than cancel it, message us with your reference and we will tell you what your fare permits before anything is charged.

The price you see is the price you pay. Your invoice shows the total before you pay a franc, and we add nothing to it afterwards. Your mobile money operator may charge its own transaction fee.

WhatsApp is fastest. Email and phone reach the same team, so use whichever suits you.